I just had our church camp in Melaka Water City Resort for 4 days. The following were my opinion on that hotel.
This newly built hotel were nice. Surrounded by water, this resort offers plenty of space to sit and walk around. At night it offers beautiful atmosphere to sit around with your friends can catch up with the old time. The apartments were fully air-conditioned perfect for group of six to stay together.
However the good things ends there. The management were too incompetent to handle a large group check in. They were too slow and even mistaken us for another group. I have to reload all the music equipment again after they showed to us to the wrong hall. I only realized it myself when I saw the sign that showed another church name. Duh.
Next my apartment were not properly cleaned, could be done in a haste to check us in. The toilet were leaking with discharge water from upstairs, so I have to wait till our upstairs neighbour to finish shower before I go in to the bathroom. Shody workmanship can be clearly seen on the paintwork around the apartments.
There's were a lot of complaints in regards to the air-conditioned that were not working, and some of the air-con were not fixed till the day we left the resort. As for food, it was so-so but the funny thing is the marketing exec keep promising better food on the next meal. However, when the next meal comes, the food were even worse. I just couldn't understand why she keep making empty promises. Just tell us the truth and we would be happy to accept and understand it.
Will I stay in Water City Resort again? I would say a BIG NO until there is a major change in the management itself.
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